← Bitpanda
Customer Care Agent
Bitpanda
Remote (Europe)RemoteFull-time
About the Company
Bitpanda is one of Europe's leading digital investment platforms, licensed across multiple jurisdictions. Founded in Vienna, it enables retail and institutional customers to invest in cryptocurrencies, equities, ETFs, commodities and precious metals from a single account.
About the Position
Customer Care Agents resolve account, verification, deposit and trading questions with accuracy and empathy, escalating complex cases to specialist teams.
Responsibilities
- •Answer customer inquiries via chat, email and ticketing
- •Guide users through verification and account security steps
- •Escalate compliance and technical issues appropriately
- •Maintain quality and response-time standards
Qualifications
- •1+ year in customer support, ideally fintech
- •Fluent English plus one additional European language
- •Interest in investing and digital assets
Benefits
- •Remote working
- •Paid training
- •Employee investment perks
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