Customer Success Manager — France & Southern Europe

About the Company

Emplifi brings marketing, commerce and care together in one unified customer experience platform. More than 20,000 brands rely on Emplifi to deliver authentic experiences at every stage of the customer journey, supported by teams across North America, Europe and APAC.

About the Position

As Customer Success Manager for France and Southern Europe you are the strategic advisor for a portfolio of enterprise brands. You will drive platform adoption, protect renewals and identify expansion opportunities in close partnership with sales.

Responsibilities

• •Own onboarding, adoption and renewal for enterprise accounts in the region
• •Build executive relationships and run quarterly business reviews
• •Partner with sales on expansion and upsell opportunities
• •Advocate for customer needs with product and support teams

Qualifications

• •3+ years in customer success or account management at a SaaS company
• •Fluent French and English; additional Southern European language a plus
• •Experience with social media, marketing or CX platforms
• •Willingness to travel within the region

Benefits

• •Hybrid working from London, Berlin or Munich
• •Private health insurance
• •Learning and development budget
• •Generous holiday allowance