← Performio
Customer Support Analyst
Performio
Remote (Australia)RemoteFull-time
About the Company
Performio provides incentive compensation management software that automates commission calculation, reporting and plan administration for enterprise sales organizations across North America, EMEA and APAC.
About the Position
Customer Support Analysts investigate and resolve product and calculation questions, working closely with implementation and engineering teams.
Responsibilities
- •Triage and resolve customer support tickets
- •Investigate calculation and reporting discrepancies
- •Document solutions in the knowledge base
- •Escalate defects to engineering
Qualifications
- •1+ year in SaaS support or business analysis
- •Comfort with spreadsheets and data investigation
- •Clear written communication
Benefits
- •Remote work
- •Flexible hours
- •Learning budget
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